Refund Policy
Information about cancellations, refunds and service changes for GTrip Transfer bookings.
1. Customer Cancellation
More than 48 hours before service
Full refund available.
24–48 hours before service
50% refund available.
Less than 24 hours before service
No refund will be provided.
2. Airport Pickup Bookings
Airport pickup services are scheduled according to the flight information provided by the customer.
Drivers monitor flight delays and adjust pickup timing accordingly.
3. No-Show Policy
For airport pickup services, if the passenger cannot be located or contacted within 2 hours after the actual flight landing time, the booking will be treated as a no-show and no refund will be provided.
4. Incorrect Information
Customers are responsible for providing accurate booking information including:
- Flight number
- Pickup location
- Passenger details
- Contact information
GTrip Transfer is not responsible for service disruptions caused by incorrect information submitted during booking.
5. Service Changes
Changes requested more than 24 hours before service are generally accepted subject to availability.
Additional charges may apply depending on the requested changes.
6. Driver Delays
In rare situations involving traffic conditions, airport congestion, weather conditions or operational issues, pickup times may be affected.
GTrip Transfer will make reasonable efforts to minimize delays and provide updates when available.
7. Service Cancellation by GTrip Transfer
If GTrip Transfer is unable to provide the booked service due to operational reasons, a full refund will be issued.
8. Payment Processing Fees
Refunds are issued to the original payment method.
Any non-refundable payment processing fees charged by third-party payment providers may be deducted from the refund amount where permitted by applicable law.