gtriptransfer

Terms & Conditions

These Terms & Conditions govern your use of GTrip Transfer services. By booking with us, you agree to the following terms.

1. Service Overview

GTrip Transfer is a booking platform that connects customers with licensed local transportation providers. We do not operate vehicles directly.

2. Booking Confirmation

  • All bookings must be completed through our website or official communication channels
  • A confirmation email will be sent after successful booking
  • Please ensure all details (date, time, flight, location) are correct

3. Airport Pickup Policy

  • Pickup time is based on your flight arrival time
  • Drivers monitor flights in real-time, including delays
  • Free waiting time: up to 90 minutes after landing
  • If the customer cannot be contacted after 2 hours, the booking will be considered a no-show

4. Airport Drop-off Policy

  • Customers must be ready at the pickup location at least 10 minutes before the scheduled time
  • Drivers may arrive 5–10 minutes early
  • Waiting time: up to 15 minutes after scheduled pickup

5. Changes & Cancellations

  • Free cancellation is allowed up to 24 hours before the scheduled service
  • Changes must be requested in advance via LINE or email
  • Last-minute changes may not be guaranteed

6. No-Show Policy

  • If the customer does not show up or cannot be contacted within the waiting time, the booking will be canceled with no refund

7. Luggage & Passenger Responsibility

  • Please ensure your luggage fits within the selected vehicle capacity
  • Extra luggage may require additional vehicles or charges

8. Delays & External Factors

  • We are not responsible for delays caused by weather, traffic, or other external conditions
  • Drivers will make reasonable efforts to provide the service as scheduled

9. Payments

  • Payments may be made via credit/debit card, PromptPay, or bank transfer
  • All prices are fixed and include standard service fees

10. Refund Policy

Refunds are processed according to our Refund Policy page.

11. Liability

  • GTrip Transfer acts as an intermediary between customers and service providers
  • We are not liable for damages, losses, or incidents beyond our control

12. Contact

For any inquiries, please contact us via LINE or email.