Refund Policy

This Refund Policy outlines the conditions under which refunds are issued for GTrip Transfer services.

1. Cancellation Policy

• Free cancellation is available up to 24 hours before the scheduled service
• Cancellations made less than 24 hours before the service are non-refundable

2. No-Show Policy

• If the customer does not appear or cannot be contacted within the waiting time, the booking will be considered a no-show
• No refund will be issued in such cases

3. Flight Delays

• For airport pickups, drivers monitor flight arrival times in real-time
• No additional charge applies for flight delays within the waiting period
• If delays exceed the waiting time, additional charges may apply or the service may be considered a no-show

4. Refund Processing

• Refunds will be processed within 7 business days
• The refund method will follow the original payment method when possible

5. Payment Methods

• Credit/Debit Card: Refunds will be processed back to the original card
• PromptPay: Refunds will be processed manually after receiving customer bank details
• Bank Transfer: Refunds will be processed to the provided bank account

6. Non-Refundable Cases

• No-show situations
• Incorrect booking details provided by the customer
• Last-minute cancellations (less than 24 hours)

7. Processing Time

• Refund processing time may vary depending on the payment provider
• Bank or card providers may take additional time to complete the transaction

8. Contact

If you have any questions regarding refunds, please contact us via LINE or email.

We appreciate your understanding and hope to serve you again on your next trip.